Terms & Conditions
The following describes our general terms and conditions. These terms and conditions govern all bookings made with us via our website or in our app.
For questions, please feel free to contact us by e-mail at email@example.com or by phone on +47 55 31 67 60.
Booking and confirmation
A booking is binding once it has been confirmed and you have received a booking confirmation number. This is generated through the booking system. When making a booking, you are required to enter your name, address, email address, arrival and departure date and method of payment. It is important that you enter a valid email address, since it is required in order for you to receive your booking confirmation.
Please note that the booking confirmation will be emailed to the email address you provide to us.
Different rules apply for different rates, please check the cancellation and guarantee policies for details applicable to your booking.
Tours and Shortbreaks purchased and paid for online
Tours and shortbreaks purchased on De Historiske's website cannot be changed or refunded, unless the customer has purchased cancellation insurance for the trip and fulfils the conditions for the insurance policy. De Historiske Hotel og Spisesteder offers cancellation insurance which can be purchased at the same time as your trip, at a cost of NOK 150 per person per trip.
Click here for more information on cancellation terms and conditions for round trips.
If a customer needs to cancel a trip, but has not purchased cancellation insurance from De Historiske, he/she must contact the insurance company or credit card company with which cancellation insurance has been taken out to organise a refund. It is important always to have valid travel insurance which covers both cancellation and other incidents which may occur when travelling.
General terms and conditions:
Who is liable?
The trips are organised by De Historiske Hotel og Spisesteder SA. De Historiske Hotel og Spisesteder SA is also liable for credit card transactions completed via this website.
Customers will receive confirmation by email and this email has status as a receipt.
The customer's confirmation/receipt is proof that the trip has been paid for. Customers must have this confirmation/receipt with them and be able to present it to the different hotels/restaurants. The confirmation/receipt is valid for the duration of the round trip and shall be presented at each hotel/restaurant.
(do not hand in)
Customers are responsible for ensuring they have the confirmation/receipt with them and for making sure that the information on the confirmation/receipt corresponds with their booking.
When can you book?
Bookings can be made right up to departure date, providing there is availability.
When does a booking become binding?
A booking becomes binding as soon as the booking has been completed and the confirmation email received.
How to make payment?
Trips are paid for by credit card or gift card.
What happens if a customer needs to cancel the trip?
You can cancel your trip at My Page. The following regulations apply for cancellation and amendments:
Cancellation up to 14 days prior to departure – the entire sum is refunded. Cancellation between 14 and 4 days prior to departure – 50% of the sum is refunded automatically. Cancellation later than 4 days prior to departure – no refund.
If you have bought our cancellation insurance in case of illness, we will contact you if it is less than 14 days prior arrival.
Separate cancellation regulations apply for companies/group bookings.
What happens if a customer falls ill?
If the customer has taken out cancellation protection at the time of booking the trip, he/she is entitled to cancel the trip without payment. See more under cancellation insurance.
De Historiske Hotel og Spisesteder SA is entitled to cancel a trip in the event of unforeseen incidents over which the company has no control, such as natural disasters, labour conflicts or similar incidents which make it difficult or inadvisable to carry out the trip (force majeure). The customer is not entitled to a refund if cancellation is due to force majeure.
Should an incident occur during the actual trip, the customer shall contact the company as soon as possible on email address: firstname.lastname@example.org or telephone number: +47 55 31 67 60 in order to allow the company to possibly rectify the situation. Any customer complaints shall also be submitted as soon as possible and to the same address.
The Norwegian Package Tours Act
The following terms and conditions apply for package tours:
General Terms and Conditions for Package Tours
Reservation regarding changes and faults in our printed material and on our websites
We cannot be held liable for any misprints and reserve the right to make changes to times, prices and terms and conditions during the period of validity.
Customer data registered via this website will not be shared with/sold to a third party, and all customer data is archived in compliance with Norwegian legislation.
If the customer has taken out cancellation insurance at the time of booking the trip, he/she is entitled to cancel the trip without payment, minus the cost of the cancellation insurance in the following situations:
Cancellation insurance entitles the customer to cancel the trip in the event of a sudden and serious illness, accident or death within the household or immediate family (spouse, common-law spouse, children, parents, parents-in-law or siblings) which prevents the customer from travelling or implies that it would not be safe for the customer to travel. Such a situation shall be documented by means of a doctor's certificate, issued on a form approved by the Norwegian Medical Association and the Norwegian association for the tourism industry. The cost of cancellation insurance is not refunded.
The entitlement to cancel a trip also applies to other persons travelling with the customer, if the incident has an impact on these persons and it is not reasonable to demand that these persons take the trip without the person affected accompanying them. Documentation regarding the reason for cancellation must be presented at the latest one month after the incident occurred. If a customer has purchased a trip for which the price is based on two or more persons sleeping in the same room, cabin or apartment, the cancellation insurance will cover any supplements which would apply due to the fact that the customer is not able to take the trip.
Cancellation insurance also applies to incidents of a sudden and serious nature and which the customer was neither aware of nor should have been aware of when the agreement regarding the trip was entered into, and where it is not reasonable to expect the customer to take the trip. An example of such a situation is significant damage to private property. These situations shall be documented by means of a police report or confirmation from the insurance company.
In the event of cancellation, payment of refunds can be expected within one week of the date of cancellation.
All disputes that may arise between the parties to this agreement, shall be resolved in accordance with Norwegian law. If you act as a consumer and have entered into a contract while residing in another country, the application of mandatory law of such country shall not be affected by the previous sentence.